Shipping policy
Your order will be shipped within 2-3 business days. Orders placed before 1pm are usually shipped the same day.
Shipping times may be affected by public holidays and school holiday periods.
We aim to keep shipping prices as low as possible. We do this by using a combination of Australia Post and other couriers to find the best shipping rate for your order.
We have flat rate shipping of $12 Australia wide for orders under 2kg.
Orders between 2kg and 6kg: $20 flat rate shipping.
Orders over 6kg: $30 minimum.
For heavy/bulky items you may receive an invoice for extra shipping depending on your location within Australia.
Express rate shipping Australia wide is available from $19.95
Heavy/bulky items include:
- Weighted plush
- Weighted lap pads/blankets
- Comfort rollers
- Bubble Columns
- Anywhere Chair
- Sensory Floor Tiles
If your order includes a bulky item such as a sensory bubble tube, anywhere chair or calming cloud chair, we will calculate the shipping cost and send you a separate invoice.
We offer free local pick up from our warehouse in Ferntree Gully, Victoria. Select the option ‘Click and Collect’ at checkout. When your order is ready, you will receive an email with the pickup address details.
Our warehouse is located at
3/95 Dorset Rd Ferntree Gully Vic 3156
Lost, Damaged, or Late Orders
Contact us at info@sensorystreet.com.au if your tracking information has not updated for 5 days or if your order arrives damaged.