Complaints

At Sensory Street, we value our customers and take all complaints seriously.

To make a complaint or provide feedback, complete the form below.  We will contact you within 3 business days. 

If you are not satisfied with the response you receive from us, you can contact Consumer Affairs Victoria at https://www.consumer.vic.gov.au or via phone 1300 55 81 81.

Complaints regarding NDIS service

People with disability have the right to complain about the services they receive.

If you have a concern about your current NDIS supports or services, it is important that you talk about it.

Complaints are important—they can help providers understand what is important to people with disability and improve the quality of services they provide, so your complaint can help other people too.

A complaint can be made to the NDIS Commission by:

• Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
• National Relay Service and ask for 1800 035 544.
• Completing a complaint contact form.