Frequently Asked Questions

Ordering

We currently accept Credit Card, Direct Debit (Bank Transfer), Afterpay, Paypal and NDIS funding.

If you require an invoice before paying for your order, select the option ‘Generate Invoice for 3rd Party’ checkout and you will be sent an email with your invoice that can then be paid via bank transfer.

You should receive an email confirmation of your order within minutes of successful payment. If you haven’t received an email, please check your spam/junk folders, as emails sometimes end up there. 

We are happy to provide you with a quote.

You can use the contact form here to let us know your requirements and we will contact you within 2 business days.

To place a purchase order and receive an invoice to send to Accounts Payable, simply place your order on the website and select the option ‘Generate Invoice for 3rd Party’ at checkout. An invoice will be emailed through ready for payment. All invoices are due within 5 days of issue.

 

NDIS

Yes!

Sensory Street is proud to be a registered National Insurance Disability Scheme (NDIS) provider. Our provider number is 4050082416.

There are 3 types of fund management for NDIS plans. Please see our NDIS page here for more information on how to use your funding.

 

We are approved to provide support throughout Australia under the NDIS registration groups:
0103 – Assistive Prod Personal Care/Safety
0112 – Assistive Equip-Recreation
0124 – Comms & Info Equipment

Shipping

We have  flat rate shipping of $10 per order Australia wide, excluding heavy or bulky items*.

Express rate shipping Australia wide is available for $17.95

*If your order includes a heavy item, your delivery fee will be $18.

Heavy items include:

  • Magnetic tile sets
  • Magnetic tile marble run sets
  • Weighted plush

If your order includes a bulky item such as a 1.5m long bubble tube, we will send you a separate invoice for shipping based on the delivery address.

We offer free local pick up from Rowville, select the option at checkout. When your order is ready, you will receive an email with the pickup address details.

If you are lucky enough to live within our free local delivery area, we will deliver your parcel to you personally – for free! There is a minimum order of $30 to qualify for free delivery.

The free delivery zone includes:

  • delivery addresses within 10km of Rowville or Endeavour Hills
  • delivery addresses within the postcode 3977

Not sure if you qualify for free local delivery? Just enter your address at checkout and if you qualify you will have the option of selecting free delivery.

You will receive an email with a tracking number once your order has been packed and shipped. Please check your junk/ spam folders, as emails sometimes end up there.

Currently we only ship within Australia and New Zealand.

Shipping to New Zealand is $35 standard, or $50 express.

 

Returns

Contact us at info@sensorystreet.com.au asap with your order number and the details of the damage and we will arrange to replace or refund your order.

If the item is unopened in its original packaging, you can return it to us at your expense and we will issue you a credit to spend within our store. 

Product Information

Our sensory boxes provide resources and tools which can help children and adults who suffer from anxiety and stress in the home or office to regulate themselves and remain calm and focused.

Giving someone a gift box of sensory and fidget tools that suit their specific needs is a great way to assist them through their everyday struggles, knowing they have their own special box of tools they can access anytime, who wouldn’t love that!

Our boxes are made from high quality material, durable and reusable, with a magnetic closing lid.

Our premade boxes are designed to be used as part of a routine, to help bring some stability. Parents can also use the boxes to create a connection with their child, using the sensory tools and calm breathing visuals together.

On the go! Our ready-made bags are the perfect distraction, packed with sensory and fidget tools for those overwhelming and noisy situations when you’re out an about. Pop one in your handbag, car and child’s school bag so they’re easy to access when you need them most.

Keeping the hands busy with fidget tools allows the mind to focus – fidgets can be quiet and discreet, perfect for workplace meetings, waiting rooms or classrooms.

We have a range of fun squishy and squeezable tools that can be used for sensory play, emotional regulation or just having fun!

While these toys are intended to be squeezed and stretched, please remember that due to the soft and squishy nature of them, they can be easily damaged by over stretching, fingernail tears or biting. We recommend that when you first open your order, you show your children how to play with and enjoy the tools without damaging them.

If you have a child that is inclined to play roughly, dig fingernails in or bite, you may want to consider wooden toys, putty or hard plastic materials.

The squishy/soft toys are recommended for ages 3 years and above and should always be used under adult supervision.

If there is any sign of damage, dispose of the toys immediately. While the material inside is non-toxic, it should not be ingested.

Contact

You can email us at info@sensorystreet.com.au

If you would prefer to talk to someone, you can call Carol on 0430 930 940 or Michelle on 0435 853 348 and we will be happy to help.

Currently we are online only.

We are based in Metro Melbourne.

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